Autonomous AI Agents for Hotels & Resorts
From voice-based telephone bookings and WhatsApp campaign drafting to direct-booking recovery and front-office copilots, XentoStay orchestrates complex operations to drive direct revenue and simplify team workflows.
Modular Engine
Built for hospitality scale. Grounded in your data.
Ops Copilot
The internal brain for hospitality staff. Grounded strictly in your property's dataset, the Copilot answers operational questions, drafts guest replies, and coordinates housekeeping or service-desk tickets. Confirmed-gated actions prevent unauthorized modifications.
Voice Concierge
Telephony-integrated AI booking assistant powered by Retell/LiveKit. Handles pricing quotes, guest profile verification, and room holds with direct access to availability APIs—reusing the same business logic as text flows.
AI Campaign Composer
Structured marketing draft generation. Uses strict JSON schema-based outputs via LLM proxies to turn simple marketing briefs into Meta-submittable WhatsApp message templates with auto-formatted body components, buttons, and samples.
Direct-Booking Recovery
Recapture direct revenue from abandoned carts. Built on a Guest CDP stream, the engine triggers consent-gated WhatsApp or email recovery templates with deep links prefilled with the guest's specific dates, room types, and rates.
Technical Integration
// XentoStay Agent Pipeline Integration
POST /api/v1/voice/webhook/retell
{
"event": "call_analyzed",
"call_id": "call_98x1203",
"transcript": "Guest asking for a deluxe suite from July 20 to 23...",
"structured_data": {
"room_type": "DELUXE",
"date_range": ["2026-07-20", "2026-07-23"],
"auto_hold": true
}
}
See XentoStay in Action
Schedule a live demo to see how XentoStay voice agents and copilots integrate directly with your PMS and reservation systems.
Schedule a Walkthrough