Legal

Terms of Service

Last updated: March 1, 2026

These Terms of Service ("Terms") govern your access to and use of the products, services, and websites (collectively, the "Services") provided by Xentovia Tech Private Limited ("Xentovia," "we," "us," or "our"), including the Xentovia autonomous AI workflow platform and the EdunodeX AI-powered education platform.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. Definitions

  • "Account" means a registered user account on any Xentovia Service.
  • "Content" means any data, text, files, prompts, workflows, models, or materials you submit, upload, or transmit through the Services.
  • "Xentovia Platform" means the autonomous AI workflow product for LLM orchestration, automation, and deployment.
  • "EdunodeX" means the AI-powered education and learning management platform operated by Xentovia Tech.
  • "User," "you," "your" means any individual or entity that accesses or uses the Services.

2. Eligibility & Account Registration

You must be at least 16 years old to use our Services. By creating an account, you represent that you are of legal age and that the information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

For EdunodeX: educational institutions may create accounts on behalf of their students, including those under 16, provided they obtain appropriate parental or guardian consent as required by applicable law.

3. Use of Services

3.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services.

3.2 Prohibited Conduct

You agree not to:

  • Use the Services for any illegal, harmful, or fraudulent activity.
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Services.
  • Interfere with or disrupt the Services, servers, or networks connected to the Services.
  • Use the Services to generate content that is illegal, defamatory, harassing, or violates third-party rights.
  • Circumvent any security measures, access controls, or usage limits.
  • Use automated means (bots, scrapers) to access the Services without our written permission.
  • Resell, sublicense, or redistribute the Services without authorization.
  • Use EdunodeX to distribute content unrelated to educational purposes.

3.3 AI-Generated Output

The Services may produce AI-generated outputs as part of workflow execution (Xentovia) or learning assistance (EdunodeX). You acknowledge that AI outputs may not always be accurate, complete, or error-free. You are solely responsible for reviewing, validating, and using AI-generated outputs. Xentovia is not liable for decisions or actions taken based on AI-generated content.

4. Your Content & Data

4.1 Ownership

You retain all rights, title, and interest in your Content. By using the Services, you grant Xentovia a limited, non-exclusive license to process, store, and transmit your Content solely to provide and improve the Services.

4.2 Xentovia Platform Data

Workflow configurations, prompts, and execution data processed through the Xentovia platform are your Content. We do not use your workflow data to train AI models unless you explicitly opt in. API keys and credentials are stored using encryption and are never shared with third parties except the designated LLM providers required for workflow execution.

4.3 EdunodeX Data

Course materials uploaded by instructors, student submissions, assessment data, and learning analytics processed through EdunodeX are your Content. Xentovia does not claim ownership of educational content created by instructors. Aggregated, anonymized usage data may be used to improve the EdunodeX platform.

4.4 Data Processing

Our processing of personal data is governed by our Privacy Policy. Enterprise customers may enter into a Data Processing Agreement (DPA) upon request.

5. Third-Party Services & LLM Providers

The Services integrate with third-party LLM providers (e.g., OpenAI, Anthropic, Google, Meta) and other third-party services. Your use of these integrations is subject to the terms and policies of those third parties. Xentovia is not responsible for the availability, accuracy, or policies of third-party services. You are responsible for complying with any third-party terms applicable to your use.

6. Pricing & Payment

Certain Services may be offered under free or paid plans. Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated or required by law. We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

7. Service Level & Availability

We strive to maintain 99.99% uptime for the Xentovia platform. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, force majeure events, and circumstances beyond our control may result in temporary unavailability. Enterprise customers may negotiate specific Service Level Agreements (SLAs).

8. Intellectual Property

All rights, title, and interest in and to the Services — including software, design, trademarks ("Xentovia," "EdunodeX"), logos, and documentation — are and remain the exclusive property of Xentovia Tech Private Limited. Nothing in these Terms grants you any right to use our trademarks or branding without prior written consent.

9. Suspension & Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms, engage in prohibited conduct, or if required by law. We will make reasonable efforts to notify you before suspension, except where immediate action is necessary to prevent harm. Upon termination, you may request export of your Content for up to 30 days. After that period, we may delete your data.

You may terminate your account at any time by contacting us at sales@xentovia.ai.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Xentovia Tech Private Limited and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Services.

Our total aggregate liability for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or available at all times.

12. Indemnification

You agree to indemnify, defend, and hold harmless Xentovia Tech Private Limited and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your Content; or (d) your violation of any third-party rights.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in India. Before initiating arbitration, the parties agree to attempt good-faith negotiation for at least 30 days.

14. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. For significant changes, we may also notify you via email. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

15. General Provisions

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
  • Entire Agreement: These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and Xentovia regarding the Services.
  • Assignment: You may not assign your rights under these Terms without our prior written consent.

16. Contact Us

If you have questions about these Terms, please contact us: